In the fast-paced and fiercely competitive landscape of today's market, businesses are constantly challenged to understand and meet the evolving needs of their customers.

Amidst the rise of data-driven decision-making, and the prominence of metrics as well as analytics, the question arises: Does user feedback still hold value? With a wealth of quantitative data (usage data) at their fingertips, organizations may be tempted to downplay or overlook the qualitative insights that user feedback offers.

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