Revolutionising Customer Experience through Digitalisation
Coronation Insurance Ghana
10 Nov 2022 ยท Thought Leadership Articles
Regardless of industry or sector, almost all businesses today are seeking to digitalise their operations to improve customer experience.COVID-19 saw a rapid pivot to digitalisation. Organisations with the technology and financial runways to equip their staff to work remotely, adapted well to the pandemic. Others also quickly developed platforms to service clients online.
As a much more digitised economy looks set to become the new normal post-COVID, it is increasingly evident that almost all businesses need to find new ways to deal with clients remotely.
In response, Coronation Insurance Ghana has recently developed two channels for customers to purchase cover and also manage their policies online.
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