Customer Complaints Management
Coronation Asset Management’s Customer Complaints Management Framework outlines our commitment to handling complaints transparently, efficiently, and in line with regulatory standards set by the SEC and other relevant bodies. Designed with the customer in mind, the framework ensures the protection of customer rights, promotes industry best practices, and supports full compliance with customer protection laws. It reinforces our commitment to safeguarding customer rights while promoting a consistent, high-quality service experience across all departments and units.
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Who can make a report?
Customer Complaints channels
Who can make a complaint?
Any customer dissatisfied with a service or experience may submit a complaint through any of the available channels.
Who can make a report?
Who can make a complaint?
Any customer dissatisfied with a service or experience may submit a complaint through any of the available channels.
Customer Complaints channels